Insurance Claims

Insurance claims cause some confusion and so in an attempt to streamline their processing, please read the instructions below and feel free to give us a ring if you need further clarification. Unfortunately we are not set up to process ongoing claims automatically as is the case in most small animal practices these days so we rely on you to … Read More

Terms & Conditions

Terms of Business   Our terms of business are that payment for veterinary services and medicines are made within 10 days of presentation of the monthly invoice for Registered First Opinion Clients. If you are not registered as a First Opinion Client, then payment will be expected at the time of treatment or, if your horse is admitted to the … Read More

Pre Purchase Vetting Information

BEVA/RCVS Guidance Notes on the Examination of a Horse on Behalf of a Prospective Purchaser (amended 2011) This document has been produced jointly by the British Equine Veterinary Association and the Royal College of Veterinary Surgeons. It is intended to provide general guidance for both veterinary surgeons and prospective purchasers on what is to be expected of pre-purchase examinations of … Read More

Data Protection

Due to data protection regulations we are required to inform you that we hold your details for the purposes of the normal running the practice. Your details will not be passed onto any third party unless requested by you. Information Security Policy DILLIWAY BOSLEY and WALKER LTD 2018. 2019. Data protection commissioner number ZA 423304 Registration number A 8364274 Legislation … Read More

Use of Restricted Medicines in Horses

Certain medicines may not be given to horses that are intended for human consumption. If you have been prescribed one of the medicines for any horse, please ensure that you have signed the medication section XI of the horse’s passport, that declares that the horse ‘is not intended for human consumption’. This is a legal requirement for all horses to … Read More

Appointment Clarification

We would like your cooperation to assist our efficiency, due to a rapid increase in work we have had to make a few changes and requests. We now have 2 phone lines for the clinic and a more efficient telephone system in place and manned by 2 members of staff on most days. 1. All requests for visits should come … Read More

Egypt Equine Aid

“The Staff and Vets at DBW have been so generous with both advice and supplies for us to carry out to Egypt Equine Aid – we are very grateful and their donations were immediately put to use to help the 40 in-patients at EEA”. Beatrice Hearne DBW have also given advice and donated supplies for a second charity in Romania; … Read More