Terms & Conditions

Terms of Business

 

Our terms of business are that payment for veterinary services and medicines are made within 10 days of presentation of the monthly invoice for Registered First Opinion Clients. If you are not registered as a First Opinion Client, then payment will be expected at the time of treatment or, if your horse is admitted to the clinic, before or at the time of discharge.

 

Should you find yourself in a position where you are unable to pay your account within 10 days please contact the accounts office as soon as possible, so we may assist you to make suitable arrangements.

 

The Practice will charge interest on overdue accounts at a rate of 2.5% per month, compound. If the involvement of a third party debt agency or The County Court becomes necessary you will be responsible for all agency / collection fees incurred.

Please click here to download our insurance guide.

The Practice requires authorisation by new clients wishing to register as First Opinion Client for a credit check to be performed with a regulated credit agency and for permission to contact any previous veterinary practices to obtain their animal’s medical history and to check that the client does not have any outstanding accounts or poor credit history. Purchase examinations for none clients to be paid on same day as examination. If we are unable to do a procedure or lameness work-up at the owner’s stables we have a facility that allows owners/trainers to bring horses into us for more involved treatments or investigations.

 

Accounts due when rendered. Payments not received within 30 days wil be subject to a booking fee and interest at 2% per month.


Terms of Payment

Accounts due when rendered. Payments not received within 30 days wil be subject to a booking fee and interest at 2% per month.